Question 1

I'm having trouble making a purchase.

Accepted Answer

Please check below. 1. Regions Issue. Some of the products on sale on MyMusicSheet are only available for purchase in regions where they can be purchased for copyright reasons. Click the checkout and find the availability for purchase at the top of the country dropdown list. If purchase is not possible, please contact us via email with the song name and musician. https://www.mymusicsheet.com/support/contact 2. Discontinued sheet music If you see the phrase "Not available" in the purchase window, the sheet music is the one that the seller has voluntarily stopped selling. For more information, please contact the seller directly.

Question 2

Credit card / Debit card issue

Accepted Answer

If the credit / debit card is not working, make sure to switch the browser to Google Chrome and try again because MyMusicSheet is compatible with Chrome browser.

Question 3

PayPal Issue

Accepted Answer

If payment via PayPal is not working, Please make sure to check the below.

Countries with PayPal restrictionshttps://simtechdev.com/blog/paypal-alternatives-in-restricted-countries/
Russian and Ukraine regions may not be available for PayPal.

Question 4

Other Payment method issue

Accepted Answer

MyMusicSheet supports the most frequently used local payment gateway based on the purchaser's region. Therefore, a different payment option appears at the checkout process depending on where you are accessing from. Choose one of the payment options to proceed with your payment.

If you are trying to pay via Apple Pay, but it does not show up at the check out, make the Apple Pay account compatible with your browser first.

Question 5

Sheet music request

Accepted Answer

MyMusicSheet supports a feature called “Sheet request”. Go to your favorite seller’s profile and find the “Sheet request” tab where you may be able to vote for the music you want.

Question 6

Cannot find my purchased product / I haven’t received my purchased product.

Accepted Answer

Three possible scenarios.

The sheet music you purchased is in the library located in the upper right corner. Please double check your account.
You are currently signed into a wrong account. You may have successfully purchased, but looking at a different account now. MAKE SURE to check if the account you signed in to have successfully purchased and the account that you are viewing now is the same account. If you still cannot find the correct account and your purchased product, Please contact us via email with the order number in 14 digits format that you received from MyMusicSheet. Ex) 1234567-8910111. https://www.mymusicsheet.com/support/contact
Payment is pending. You may have been charged, but we have never received the payment due to no payment Information detection. Please contact us via email (link below) with the proof of payment received from your bank or card issuance company, and the order number in 14 digits format that you received from MyMusicSheet. Ex) 1234567-8910111 https://www.mymusicsheet.com/support/contact
MyMusicSheet has a user policy that the purchased product that has been over 1 year after the date of purchase goes to expire. Make sure to check the date of your purchase.

Question 7

Cannot open / print / download my purchase.

Accepted Answer

First, switch your browser to Google Chrome to use the service. View and click on the purchased product in your library in your profile located in the top right corner of the site. After clicking, click on the print icon in the top right corner of the sheet music viewer window and you will find two options: print to PDF or download.

Question 8

I tried to open my purchased sheet music but it keeps loading.

Accepted Answer

Make sure to switch your browser to Google Chrome because MyMusicSheet is compatible with Chrome browser.

Question 9

I would like a refund.

Accepted Answer

Because sheet music for sale on MyMusicSheet is in the form of a digital product, refund is not available unless the multiple payments have occurred due to the system errors during the transaction process. For more detail, please read paragraph 8 of Article 3 under Service Policy. https://www.mymusicsheet.com/policy

Question 10

My purchased music has a quality issue.

Accepted Answer

The quality of the product is under the control of the seller. If you have any requests for replacement or modification of the product, please contact the seller immediately. However, if you do not receive a response from the seller within 24 hours, please contact customer service at the link below. https://www.mymusicsheet.com/support/contact

Question 11

My purchased music and its reference video are not matching.

Accepted Answer

The quality of the product is under the control of the seller. If you have any requests for replacement or modification of the product, please contact the seller immediately. However, if you do not receive a response from the seller within 24 hours, please contact customer service at the link below. https://www.mymusicsheet.com/support/contact

Question 12

My printout has a quality issue. (ex. Layout problem, partially printed)

Accepted Answer

Switch your browser to Google Chrome first and check out your print settings. If the problem persists, please contact us via email with the screenshot. https://www.mymusicsheet.com/support/contact

Question 13

I just purchased sheet music. What does 365 days left mean?

Accepted Answer

MyMusicSheet has a user policy that the purchased product that has been over 1 year after the date of purchase goes to expire. Therefore, within 1 year, you are allowed to print & download your product.

Question 14

I would like to get an invoice for my purchase.

Accepted Answer

The invoice can be checked and downloaded in the "Order List" tab.

Question 15

Why haven’t I received a payment for my profit yet?

Accepted Answer

Go to the Artist Center -> Payouts -> Current Balance. Click Auto Payout where you can select your desired settlement period. Also, make sure to register your bank account information in the Payout Method. If the problem persists, please contact us via email. https://www.mymusicsheet.com/support/contact

Question 16

I registered my PayPal account successfully in the artist center but still did not receive my payment.

Accepted Answer

Please check your settlement period first.
There are situations where we have attempted to settle the payment, but PayPal refuses to pay the third party's account. If you have checked the correct settlement period and have not received your payment, please contact our customer service team at the link below. https://www.mymusicsheet.com/support/contact

Question 17

Is PayPal the only available method to get paid?

Accepted Answer

Currently PayPal and Payoneer are available. The direct bank deposit payment will be implemented in the last quarter of this year.

Question 18

How much do I make If I sell my sheet music?

Accepted Answer

75% of net profit, the highest profit share in the market is how much you make

Question 19

My earning is lower than expected.

Accepted Answer

The profit split for the sale of sheet music is 75% (Seller) : 25% (MyMusicSheet) from the net profit. Copyright royalties, transaction processing fees, and tax fees are pre-deducted before splitting into 75% and 25%.

Question 20

I am a business owner. I want to issue a tax invoice to settle my profits. (a business owner in Korea only)

Accepted Answer

Information for tax invoice.

Business number: 752-81-00226
 Trade Name: Mapia Company, Inc.
 Representative: Sukyung Ra
 Address: #809 Office Building, 366 Hangang-daero, Yongsan-gu, Seoul
 Type of business: Information service
 Category: Computer programming service
 Email: tax@mapiacompany.com

Question 21

Copyright

Accepted Answer

MyMusicSheet has signed copyright licensing agreements with several copyright associations and international publishers,which enables the sellers to sell their music. Despite this, however, certain music can be restricted for sale by regions for copyright reasons.

Question 22

What are the rights of self-composed music?

Accepted Answer

The copyright to your own compositions belongs entirely to the creator. In order for you to sell your creations, you must submit materials or documents to prove your creations before selling. You can check how to submit it when you upload your sheet music.

Question 23

I want to sell lesson videos or audio files.

Accepted Answer

Please check the announcement regarding the sale of lesson videos and audio files. lesson https://www.mymusicsheet.com/artist-center/guide/notice/26 audio https://www.mymusicsheet.com/artist-center/guide/notice/32

Question 24

Can I set a discount or make a compilation on the product I sell?

Accepted Answer

Discounts can only be set for sales of MyMusicSheet-provided "Music Book" that bundle multiple sheet music. Therefore, discounts are not supported for sales of single sheet music. Please check the Artist Center for the "Music Book" feature, which allows you to bundle multiple single sheet music for sale.

Question 25

I want to hide the first page of my sheet music in preview.

Accepted Answer

Click "Masking The First Page" in the "Sheet" tab of the upload process.

Question 26

I cannot upload my sheet music.

Accepted Answer

Make sure to switch your browser to Google Chrome because MyMusicSheet is compatible with Chrome browser. Also, uploading is not available on mobile devices. Please try it on your computer.

Question 27

Is it possible to sell Ensemble sheets such as band scores or orchestra parts?

Accepted Answer

Yes, it is possible. MyMusicSheet supports a wide range of instrumentations, from band scores to orchestral to forehand.

Question 28

I want to inform the buyer of the sheet music update.

Accepted Answer

Every time you make any update such as a new sheet upload and file replacement, the notification will be sent to those who purchased your product OR is following you.

Question 29

Do I need my own YouTube channel to be a qualified seller?

Accepted Answer

No. However, please be aware that the presence or absence of reference videos can be a big factor in a buyer's purchase decision. However, MyMusicSheet allows you to upload not only YouTube and BiliBili, but also short videos such as Instagram Reels, YouTube Shorts, and TikTok as reference videos.

Question 30

How do I sell the music?

Accepted Answer

Please read the guidelines below. https://www.mymusicsheet.com/artist-onboarding

Question 31

I want to delete my account.

Accepted Answer

Please contact us via email with your username. https://www.mymusicsheet.com/support/contact

Question 32

MyMusicSheet CASH

Accepted Answer

Please find the information and guideline about MMS cash in the link below. https://www.mymusicsheet.com/support/beginner-guide/cash

Question 33

What payment methods do you have?

Accepted Answer

MyMusicSheet provides the most frequently used local payment methods in more than 50 countries.

Starting with basic Credit/Debit cards and PayPal, the payment methods to specific countries are automatically supported at checkout, typically including:
* Apple Pay / Google Pay
* WeChat Pay / Alipay
* Line Pay

Question 34

I want to change my password.

Accepted Answer

You can change your password in the 'Account Settings' tab. However, please note that you cannot change the password of the account registered with Google, Apple, WeChat or Facebook account.