Question 1

The sheet music that I purchased did not come to my email nor "Purchased Sheet".

Accepted Answer

We apologize for the inconvenience caused, but you can find the purchased sheet music in "Purchased Sheets" tab on the site, not by email. However, the reason why you still cannot find the sheet music in the tab of"Purchased Sheet" is that because the account you used to purchase is different from the account you are currently accessing. The error occasionally occurs when purchasing the sheet with Google/Facebook automatic login, so please try again using the login method you initially used when purchasing the sheet. Nevertheless, if you can't find the sheet, please contact at Email Contact.

Question 2

I cannot print the sheet music out / I did print it out, but it only partially came out.

Accepted Answer

We apologize for the inconvenience caused. MyMusicSheet is highly optimized for Chrome browser. If you are currently using a different browser, please switch / access the Chrome again. If you still hae a problem with the Chrome, please contact us at Email Contact. When inquiring, it would be best to note the title of sheet music you purchased, your username, and email address in question.

Question 3

I purchased, and clicked the "print" button to open the sheet, but it did not pop ip as only the phrase "Preparing" appeared.

Accepted Answer

We apologize for the inconvenience caused. MyMusicSheet is highly optimized for Chrome browser. If you are currently using a different browser, please switch / access the Chrome again. In addition, the error is an error that occurs if the Internet speed currently being accessed is slow. Please try again by changing the Internet connection status or Wi-Fi.

Question 4

Should I print the sheet music immediately after purchasing?

Accepted Answer

No, you can freely print and download for a year after purchasing it.

Question 5

I purchased sheet music, but the video that I watched to purchase and sheet music are different, what should I do?

Accepted Answer

We apologize for the inconvenience caused. All the sheet music of MyMusicSheet is produced and sold by the "artist" (sheet music seller), so please contact the seller directly for inquiries about the quality of the sheet music. However, if you do not receive an answer within three days from contacting the seller, please contact at Email Contact.

Question 6

What is the free sheet music?

Accepted Answer

The majority of sheet music on MyMusicSheet are charged, but sometimes some of the sheet produced by the artist can be distributed free of charge.

Question 7

I accidentally paid for multiple times.

Accepted Answer

If the same sheet music is accidentally purchased more than once, please write information below according to the format and send it to Email Contact. 1. The title of sheet music accidentally purchased. 2. Username 3. Email address 4. The screenshots of proof that it was paid more than once.

Question 8

What are the payment methods?

Accepted Answer

Currently PayPal, Stripe, Credit card (Master, Visa), Debit card, KakaoPay, Mobile Pay, WeChat and AliPay (Chinese) are available.

Question 9

I entered my payment information accurately, but it does not take me to the next to finish the payment.

Accepted Answer

If you are using PayPal or Stripe to pay, There are countries where the PayPal or Stripe is not serviced. Please access the website of each payment company and check whether the country you are currently living in is a service area or not. If you are using Credit card, WechatPay, etc.. to pay, Please make sure to double-check the card number / expiration date. Neverthlesss, If you are still going through the problem with paying, please contact at Email Contact.

Question 10

I would like to get a refund.

Accepted Answer

The sheet music that's once opened is not refundable. However, If you have a complain about the quality of sheet music OR the sheet music is significantly different from the video, please contact us at Email Contact.

Question 11

I want to create a new account and transfer my purchases to the new one. Can I?

Accepted Answer

The account is a unique identification number MyMusicSheet website, therefore transferring the purchases to a different account is unavailable. Please be aware of it.

Question 12

I forgot my ID/Password

Accepted Answer

The password can be found through "Forgot password?" at the bottom of "Sign In", but if you forgot ID, please contact at Email Contact.

Question 13

I would like to change my email address.

Accepted Answer

Once set, only the administrator account can change the email address. If you wish to change your email address, please contact at Email Contact.

Question 14

I would like to change my password.

Accepted Answer

You can change your password in My Account-> Settings. Please press :Reset Password" to proceed.

Question 15

Do I have to sign up to purchase?

Accepted Answer

Membership is required to purchase or sell sheet music. 1 minute is enough to sign up!

Question 16

Do I have to verify my email in the settings?

Accepted Answer

If you only purchase sheet music, you don't have to authenticate your email, but if you want to sell sheet music as a seller, you must authenticate your email.

Question 17

How do I sell the sheet music?

Accepted Answer

Please log in, click here, and follow the guidelines.

Question 18

How do I get paid for what I have been selling?

Accepted Answer

Please make sure to check the announcement sent to seller on the 10th of every month. The notice indicated in the announcement will give you a link to enter the information for settlement, so you can enter the account information for settlement there. The settlement threshold is net profit USD30, and the settlement will take place at the end of the following month after the settlement amount has been exceeded, so please be aware of this. If you have any additional questions about settlement, please contact at Email Contact.

Question 19

What is the profit split?

Accepted Answer

It is 75:25. 75% of net profit is taken by seller (Artist) and 25% is taken by MyMusicSheet after deductions of tax, processing fee, and copyright fee.

Question 20

I have a sheet music uploaded already, but would like to replace it with a new PDF file

Accepted Answer

Go to My Account -> Settings --> Sheets --> Sheet lists where you can check the list of sheet music you have uploaded so far. If you have a any sheet music you want to replace, please find the sheet music, click the Edit, delete the existing PDF file, and replace it with a new one.

Question 21

I don't have the copyright of the song I want to sell. Can I still sell the sheet music for this song through MyMusicSheet?

Accepted Answer

MyMusicSheet has a license contract with associations such as KOMCA (Korea Music Copyright Association), JASRAC (Japan Music Copyright Association), and FILSCAP (Philippine Music Copyright Association) to allow comprehensive use of music works. We also have license contracts with various major publishers and are still in the process of signing contracts with independent publishers. However, apart from the association's management, the original author's rights always prevail, so the sheet music sold may be modified and deleted upon request. In addition, the link to the list of non-sellable contents at the request of the right holder is sent to the sellers on the 10th of every month, so please make sure to check it.